FAQ: What Is Your Cancellation Policy?

We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. However, advance notification allows us to fulfill other patient’s scheduling needs and keeps the clinic operating at its most efficient level.

Due to our one-on-one 45-minute treatments, missed appointments are a significant disruption to the clinic, your physical therapist and other patients. 

  • Please provide our office with 24-hour notice to change or cancel an appointment. Patients who do not attend a scheduled appointment or do not provide 24-hour notice to change a scheduled appointment may be responsible for a $15.00 cancellation charge or a $25.00 no call/no show charge. These charges cannot be billed to insurance and must be paid on or before the next scheduled appointment. 
  • After missing two appointments without notice, you may be placed on a same-day scheduling policy for your treatments, which would not allow you to schedule any appointments in advance.

Certain accident claims adjusters expect regular attendance to physical therapy as a requirement of an approved treatment plan. If appointments are missed or cancelled on a regular basis, it could affect the status of your claim.

We reserve your 45 minute appointment time just for you. We do not double-book our patients so that we may provide optimum treatment outcomes. The 24-hour notice allows us to place another patient in your cancelled appointment period. 

Your treatment plan has been established by you and your practitioners to help you to get you back to your regular activities as quickly as possible. Missing appointments hinders that process and may end up prolonging recovery. 

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Jaime Curl

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