Do-Not-Show Policy

FAQ: What Is Your Do-Not-Show Policy?

When you begin physical therapy, you schedule your appointments for the following week. On average, each physical therapy session lasts around 45-60 minutes long. We space out our appointments. This is to ensure each patient gets their full amount of time. We take pride in providing the best care for all of our patients. That’s why we have a do-not-show policy.

Do-Not-Show Policy

Do-Not-Show Policy

Missing your appointments can disrupt the clinic and your physical therapist. In addition, it can even disrupt other patients as well. While sometimes you may be running behind, or forget about your appointment altogether, it’s important to respect your therapist’s time.

We kindly ask that you provide our office with 24-hour notice to change or cancel an appointment. Patients who do not attend a scheduled appointment may be responsible for a $25.00 fee. You cannot bill this charge to insurance. Additionally, you must pay your fee on or before the next scheduled appointment. 

Accident claims adjusters expect regular attendance to physical therapy. In fact, it’s a requirement of the approved treatment plan. If appointments are missed or canceled on a regular basis, it could affect the status of your claim.

We reserve your 45-minute appointment time just for you. We do not double-book our patients so that we may provide optimum treatment outcomes. The 24-hour notice allows us to place another patient in your canceled appointment period. 

Prolonging Your Recovery

Your treatment plan was created by your therapist to help you get back to your regular activities as quickly as possible. They established personalized goals and have worked with you to progress toward those goals. When you miss your appointments, it interrupts your plan of care. As a result, it may end up prolonging your recovery. 

We want to do all that we can to provide the care that you deserve. Not to mention, get you back to being pain-free and enjoying life again. The same-day schedule policy will allow you to continue on your recovery journey, without needing to schedule appointments ahead of time. Simply contact our office on the day you would like to have therapy and our team will work with you to find an open time that fits your schedule.

After you miss two appointments without notice, you may be placed on a same-day scheduling policy for your treatments, which would not allow you to schedule any appointments in advance.

About The Author

Jaime Curl

I've explored many different fields within physical therapy, including acute care and oncology at Troy Beaumont Hospital, elementary through high school levels in the Troy School District, and outpatient physical therapy. As the office manager and marketer, I am able to combine my love for health and exercise science with my people skills, all with a dash of marketing and personal training. My hobbies include spending time with friends and family, baking, crafting, and watching my favorite movies or tv shows.

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