FAQ: Is Payment Expected Every Visit?

We hope that after your first visit, you will feel valued and well taken care of.  Physical Therapy is a tool. It’s a pathway to get you to your goals. Our highly trained staff members at Borja Physical Therapy strive to do their best to make your experience pleasant. As part of this relationship, we wish to review the expectations of your financial responsibility. So, is payment expected every visit? Let’s discuss it further.

Health Insurance Benefits

As a courtesy, the billing department verifies your insurance benefits. You have 3 different ways you can pay for your visits.

Option #1

First, if you would like to wait until your insurance company determines your patient responsibility for each visit, we are happy to do so. In order to do this, you must place a credit card on file for automated payment at the end of each month. You will receive an itemized receipt after each payment.

Option #2

You may also enroll in a payment plan. This automatically charges 10% of your estimated total costs at the beginning of each week. You will be charged until the total balance for your entire plan of care is paid in full. Payment plans require credit card or bank account information to be put on file for direct withdrawals.

Option #3

Lastly, if you would prefer to not put a credit card on file, you can choose to pay per visit. We require an estimated payment at the time of service. The estimated payment is based on information given by your health insurance company.

In rare cases, the insurance company denies claims because you need to verify your personal information. When this happens, the bill will be shifted to you until the issue is resolved. If you’re not willing to call the insurance company, however, you will be responsible for the entire amount of the bill.

It is important to understand that you are under contract with your insurance company. Your insurance company determines the amount owed to Borja PT. As always, our billing department is happy to go over any questions you may have. For more information about our financial policy, click here.